A helping hand

How can we help?

We're here to help with orders, your account, and connecting an AI assistant.

Contact us

Email [email protected] and we'll get back to you, typically within 1–2 business days.

To help us resolve things faster, please include:

• The email on your BazaarOn account.
• Your order ID, if your question is about a specific order.
• A short description of what happened and, if helpful, a screenshot.

Common topics

• Orders: status, changes, pickup or delivery, and refunds. Orders are fulfilled by the local store, so some outcomes depend on the store's policies.
• Your account: sign-in help, updating your name, phone, or delivery details, or deleting your account.
• Connecting ChatGPT (or another AI assistant): linking your BazaarOn account so an assistant can shop for you, and how to disconnect it. You can revoke access anytime from the assistant's connector settings.
• Retailers: if you run a store and want to list your catalog, mention it in your email and we'll help you get set up.

Helpful links

• Start shopping
• Developer docs: build an agent on BazaarOn.
• Privacy Policy · Terms of Service